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A Damaged Package on Arrival: What to Actually Do

2026 guide · SodaTide Evidence Desk

If your package arrives visibly damaged or without proper cold-chain packaging, worth knowing the practical next steps.

What to actually do first

Photograph the damaged packaging before opening it further, and check whether the bottle itself shows any sign of compromise, especially given this formula's refrigeration recommendation.

What to actually do next

Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, particularly if the product may have been exposed to extended heat during shipping.

💡 This is general educational information, not personalized medical advice.

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